Privacy Policy
At MSINFO Services, your privacy is not an afterthought — it is embedded in everything we do.
This Privacy Policy applies to MSINFO Services and governs the collection, processing, storage, and disclosure of personal data in connection with our website at msinfoservices.in and all services we provide. By accessing our website or engaging our services, you acknowledge that you have read and understood this policy.
India-Focused Services
MSINFO Services is an India-focused business providing cybersecurity, compliance readiness, cloud security, IT foundation and advisory services for Indian customers.
Privacy Contact
For privacy questions, consent withdrawal, correction or erasure requests, write to contact@msinfoservices.in. We use the same contact for grievance and data protection requests until a separate privacy contact is published.
Personal Identification Information
When you engage with our services, request a consultation, or fill out our contact forms, we may collect your full name, email address, phone number, company name, job title, and postal address.
Technical & Usage Data
We automatically collect certain technical data when you visit our website, including IP addresses, browser type and version, operating system, referring URLs, pages visited, and time spent on pages.
Business & Organizational Data
In the course of providing cybersecurity assessments, audits, or managed services, we may collect information about your organization's IT infrastructure, security posture, and compliance status necessary to deliver our services.
Service Delivery
Your information is primarily used to deliver, maintain, and improve the cybersecurity and digital transformation services you have requested, including gap assessments, compliance audits, penetration testing, and managed SOC operations.
Communication
We use your contact information to respond to inquiries and communicate about requested services. We do not use enquiry details for newsletters or promotional communication unless you separately opt in.
Legal & Compliance Obligations
We may process your data to comply with applicable laws including DPDPA, RBI, SEBI and other laws that apply to our operations.
Security & Fraud Prevention
We actively use data to protect the integrity of our platforms, detect unauthorized access, and prevent fraudulent activities in alignment with our Defense in Depth principles.
We Do Not Sell Your Data
MSINFO Services does not sell, trade, or rent your personal information to third parties for marketing or commercial purposes. Your trust is the foundation of our Proof of Value model.
Trusted Service Partners
We may share data with carefully vetted technology partners and subprocessors solely to deliver our contracted services. All partners are bound by data processing agreements aligned with applicable regulations.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority — including CERT-In, SEBI, or RBI — or to protect the rights, property, or safety of MSINFO Services, our clients, or the public.
Enterprise-Grade Protection
We apply reasonable technical and organizational safeguards appropriate to the information we process, including access control, encryption in transit where supported, least-privilege handling and secure operational practices.
NIST-Aligned Practices
Our security practices are guided by recognized frameworks such as NIST and ISO security principles. Controls are reviewed and improved as our operations mature.
Incident Response
If a personal data incident affects your information, MSINFO Services will assess the impact and make notifications required under applicable Indian law and contractual commitments.
Access & Portability
You have the right to request a copy of the personal data we hold about you, in a structured, commonly used, and machine-readable format.
Correction & Erasure
You may request correction of inaccurate data or erasure of your personal data where there is no compelling legal basis for continued processing.
Withdrawal of Consent
Where processing is based on your consent, you may withdraw it at any time. Contact us at contact@msinfoservices.in to exercise your rights.
Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Client engagement records are typically retained for 7 years in line with financial and legal compliance requirements.
Secure Deletion
Upon expiry of the retention period or receipt of a valid erasure request, personal data is securely deleted or anonymized using methods compliant with NIST SP 800-88 guidelines for media sanitization.
Terms of Service
These Terms govern your access to and use of MSINFO Services' website and all professional services we provide.
These Terms of Service constitute a legally binding agreement between you and MSINFO Services, governing your access to our website at msinfoservices.in and all professional services we provide. By using our website or engaging our services, you agree to these Terms in full. These Terms should be read alongside our Privacy Policy.
Agreement to Terms
By accessing or using the MSINFO Services website, requesting a consultation, or engaging our cybersecurity or digital transformation services, you confirm that you have read, understood, and agree to be bound by these Terms of Service.
Eligibility
You must be at least 18 years of age and have the legal authority to enter into binding agreements on behalf of yourself or your organization.
Updates to Terms
MSINFO Services reserves the right to modify these Terms at any time. Continued use of our services after notice of changes constitutes your acceptance of the revised Terms.
Cybersecurity & Compliance Services
MSINFO Services provides cybersecurity, compliance readiness, security testing and risk assessment, cloud and DevSecOps security, startup IT and security setup, and technology advisory and talent services.
Digital Transformation & Cloud
We offer cloud infrastructure design, AI & automation solutions, digital transformation consulting, and enterprise platform development under a defined Statement of Work (SOW).
Proof of Value (POV) Model
Our fees and success metrics are tied directly to measurable security outcomes delivered to your organization, eliminating fixed-cost barriers and aligning our interests with yours.
Accurate Information
You agree to provide accurate, current, and complete information when engaging our services or communicating with our team.
Authorized Access & Cooperation
For services requiring access to your systems (e.g., penetration testing, cloud assessments), you represent that you have the legal authority to grant such access and will obtain all necessary internal approvals.
Lawful Use
You agree to use our services only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations.
Our Intellectual Property
All content, methodologies, frameworks, tools, software, reports, and materials created or provided by MSINFO Services remain our exclusive intellectual property, including our proprietary DPDPA compliance product.
Deliverables Ownership
Unless explicitly agreed otherwise in a signed SOW, deliverables produced specifically for your engagement become your property upon full payment. Underlying methodologies and tools remain ours.
Restrictions
You may not reproduce, distribute, sublicense, or reverse-engineer our proprietary tools, platforms, or methodologies without prior written consent from MSINFO Services.
Invoicing & Payment
Unless otherwise agreed, invoices are due within 30 days of the invoice date. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law.
Proof of Value Billing
Under our POV model, billing milestones are tied to defined, measurable security outcomes agreed upon by both parties prior to engagement commencement.
Taxes
All fees are exclusive of applicable taxes including GST and VAT. MSINFO Services will include applicable GST on all invoices issued to Indian clients in compliance with the Goods and Services Tax Act.
Limitation of Liability
To the maximum extent permitted by applicable law, MSINFO Services shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use our services.
Cap on Liability
Our total aggregate liability shall not exceed the total fees paid by you to MSINFO Services in the twelve (12) months preceding the event giving rise to the claim.
No Guarantee of Security
While we apply industry-leading cybersecurity practices, no security measure is infallible. We do not warrant that our services will prevent all security incidents or guarantee the complete security of your systems.
Termination by Either Party
Either party may terminate an engagement by providing 30 days' written notice, unless a different notice period is specified in the relevant Statement of Work or Master Service Agreement.
Termination for Cause
MSINFO Services may immediately terminate an engagement if you breach any material provision of these Terms, fail to make payment after a 10-day cure period, or engage in illegal activities.
Effect of Termination
Upon termination, your right to use our services ceases immediately. Provisions including confidentiality, intellectual property, and limitation of liability survive termination.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.
Dispute Resolution
Before initiating formal legal proceedings, both parties agree to attempt resolution through good-faith negotiation for 30 days. If unresolved, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 of India.
Legal Notices
All legal notices must be sent in writing to contact@msinfoservices.in. Notices are deemed received on the next business day after confirmed email delivery.
Cookie Policy
This policy explains how MSINFO Services uses cookies and similar tracking technologies on our website.
This Cookie Policy explains what cookies and similar browser storage are, how MSINFO Services uses them on msinfoservices.in, and your choices regarding their use.
Definition
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, improve user experience, and provide analytics information to site owners.
Similar Technologies
In addition to cookies, we may use web beacons, pixel tags, and local storage technologies that function similarly to cookies to collect and store information about your interactions with our website.
Strictly Necessary Cookies
These cookies or local storage entries are essential for the website to function or remember your cookie preference. You cannot opt out of storage that is required for the site to operate or remember your choice.
Analytics Cookies
We do not currently set analytics cookies. If analytics are introduced later, they will be used only after the website provides an appropriate consent choice.
Functional Cookies
Functional storage may be used to remember preferences such as cookie choices. Disabling browser storage may affect preference handling.
Marketing Cookies
We do not currently set marketing cookies. If marketing cookies are introduced later, they will be used only with explicit consent.
Cookie Banner
When you first visit our website, a cookie preference banner appears allowing you to accept or keep essential-only storage. Your preference is stored in your browser.
Browser Settings
You can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Note that disabling cookies may impair certain website functionality.
Opt-Out Links
Because analytics and marketing cookies are not currently active, there are no third-party analytics or advertising opt-out links required for this website at this time.
Third-Party Services
Our website may include features from third-party services (e.g., embedded content, social media widgets) that set their own cookies. MSINFO Services does not control these third-party cookies and they are subject to the respective third parties' privacy policies.
Subprocessor Cookies
Some of our trusted service partners may set cookies to deliver features integral to our website experience. Such partners are bound by appropriate data processing agreements.
Disclaimer
Important limitations and disclaimers governing the use of MSINFO Services' website and services.
The information contained on msinfoservices.in is provided for general informational and educational purposes only. While MSINFO Services strives to keep information accurate and current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information on this website.
Accuracy of Information
The information provided on this website is for general informational purposes only. MSINFO Services makes no representations or warranties about the accuracy, completeness, or suitability of any content on this site for any purpose.
No Professional Advice
Content on this website does not constitute professional cybersecurity, legal, financial, or regulatory advice. You should always seek qualified professional guidance before making decisions based on information found on this website.
Reliance on Information
Any reliance you place on information from this website is strictly at your own risk. MSINFO Services shall not be liable for any loss or damage arising from reliance on information published on this site.
No Absolute Security Guarantee
While MSINFO Services employs industry-leading cybersecurity practices and our services are designed to significantly reduce risk, no cybersecurity measure provides absolute protection. Threat landscapes evolve continuously, and no system can be guaranteed 100% secure.
Assessment Limitations
Security assessments, penetration tests, and audits are conducted based on information available at the time of the engagement. They represent a point-in-time snapshot and do not guarantee the absence of all vulnerabilities.
Evolving Threat Landscape
Cybersecurity threats, attack vectors, and regulatory requirements change rapidly. Content on this website describing threat landscapes or best practices may not reflect the most current developments at any given time.
External Links
Our website may contain links to third-party websites for your convenience. MSINFO Services does not endorse, control, or take responsibility for the content, privacy practices, or security of any third-party sites. Visiting external links is entirely at your own risk.
Third-Party Products & Services
References to third-party products, services, or vendors on this website are for informational purposes only and do not constitute an endorsement or recommendation. Performance and suitability of third-party solutions vary.
Uptime & Access
MSINFO Services does not guarantee that this website will be available at all times, free of viruses or other harmful components, or that defects will be corrected. We reserve the right to withdraw or amend services without notice.
Content Changes
We reserve the right to make changes to the content of this website at any time without notice. Content may be out of date at any given time and we are under no obligation to update it.
Refund Policy
MSINFO Services' policies on refunds, cancellations, and engagement modifications.
This Refund Policy governs requests for refunds, credits, and cancellations for services provided by MSINFO Services. Given the professional and bespoke nature of our cybersecurity and digital transformation services, our refund terms are structured to reflect the effort and resources invested in each engagement.
Proof of Value Commitments
Our unique Proof of Value (POV) model ties payment to measurable outcomes agreed upon at engagement commencement. Where agreed outcomes are not met due to MSINFO Services' failure to deliver, appropriate remedies — including credits, additional services, or partial refunds — will be considered.
Professional Services Nature
Cybersecurity services such as penetration testing, gap assessments, and compliance audits involve significant human effort and expertise. Once work has commenced, fees for work already performed are non-refundable, as they represent professional time and resources already invested.
Case-by-Case Review
All refund requests are reviewed on a case-by-case basis by our engagement management team. We are committed to fair and transparent resolution of all disputes in line with our client-first values.
Service Not Commenced
If you cancel an engagement before any work has commenced (i.e., prior to a kickoff meeting, system access, or delivery of any documents), you are entitled to a full refund of any advance payment, less any administrative or processing fees incurred.
Material Failure to Deliver
If MSINFO Services materially fails to deliver services as defined in the Statement of Work, and fails to remedy the situation within 14 days of written notice, you may be eligible for a pro-rata refund for undelivered portions of the engagement.
Duplicate Payments
In the event of a billing error resulting in duplicate or erroneous charges, MSINFO Services will issue a full refund of the incorrectly charged amount within 7 business days of confirmed verification.
Work Already Performed
Fees for work already performed — including completed assessments, delivered reports, conducted training sessions, or implemented configurations — are non-refundable regardless of the reason for cancellation.
Change of Business Priorities
Refunds will not be issued where an engagement is cancelled due to a change in your internal business priorities, budget constraints, personnel changes, or strategic direction unrelated to MSINFO Services' delivery.
Non-Cooperation or Delayed Access
If delays or inability to deliver services arise due to your failure to provide timely access, information, or cooperation, fees for time allocated and held will not be refunded.
How to Request a Refund
To request a refund, email contact@msinfoservices.in with the subject line 'Refund Request', including your engagement details, invoice number, reason for the request, and any supporting documentation.
Review Timeline
Our engagement management team will acknowledge your request within 2 business days and complete the review within 14 business days. We may request additional information or a discussion call to understand the situation fully.
Refund Method & Timing
Approved refunds will be processed via the original payment method within 7–10 business days of approval. For bank transfers, timings may vary based on your financial institution. GST components will be handled in compliance with applicable tax laws.
Cancellation Notice
To cancel an ongoing engagement, provide written notice to contact@msinfoservices.in at least 30 days in advance, or as specified in your Statement of Work. Early termination fees may apply as defined in your MSA.
Subscription or Retainer Services
For monthly retainer or subscription-based services (e.g., ongoing advisory, ongoing compliance monitoring), cancellation takes effect at the end of the current billing cycle. No pro-rata refunds are issued for partial months.
Force Majeure
In the event of cancellation due to circumstances beyond either party's reasonable control (force majeure), both parties will negotiate in good faith to arrive at an equitable resolution, which may include rescheduling, credits, or partial refunds.
Questions about these policies? Write to .
